Customer Service Administrator

Administrative Support for Service Department

Enter quotes into MAS-200 and assist in the timely completion of proposals.
Assist Project Coordinators in maintaining and updating Sage.
Receive Purchase Orders from customers and convert quotes into sales orders.
Create labor POs and submit to Technical Partners and/or Accounting.
Assist with invoicing and other related tasks for completed installations and service calls.
Assist the Project Coordinators and Sales Reps with day-to-day operations, including faxing, filing, phone and email support, shipping when necessary, etc.
Assist in scheduling and coordinating all aspects of any given project from pre-installation surveys, installations, service calls and customer follow ups as appropriate.
Ensure project documents are complete, processed and stored appropriately.
Record the minutes of Project Coordinator meetings.
Provide back-up phone support as needed during receptionist absence.
Update and revise Service forms as needed.
Maintain a professional, courteous and responsive attitude to customers and fellow employees at all times.
Other tasks as the manager may assign.

Strong organizational skills
Ability to set, manage and track multiple priorities and related details
Effective oral and written communication skills needed to interface with client and team.
Ability to build relationships and work in a team environment
Self disciplined and able to work independently
Solid math skills
Strong user of Microsoft Office products
Desired: Sage and MAS 200 experience

College degree preferred; 1 year job related experience required.

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