Project Coordinator - Enterprise Accounts - Western Region
MAJOR RESPONSIBILITY
Responsible for the coordination and execution of in-building wireless solution projects from inception to completion for Enterprise Accounts.
DUTIES:
In addition to the core responsibilities of a Project Coordinator, the following are requirements of the position:
- Proven ability to understand and execute details of complex and/or multi-site projects
- Proven ability to multi-task and manage priorities to meet customer expectations
- Proven ability to interact with all CSG Teams towards a common goal of customer satisfaction and increased revenue
- Assist the Enterprise Solution Consultant (ESC) in the review and execution of RFP responses
- Enter, update and manage projects in SAGE
- Register projects with Mobile Access and other manufacturers as applicable.
- Ability to identify and elevate potential obstacles before they manifest into problems
- Assist in developing process improvement initiatives for Enterprise Accounts
- Seek opportunities to foster a high level of professionalism that assists in creating a positive work environment both internally and externally
- Proactively resolve issues and create efficiencies within CSG and other departments
- Provide back-up for Enterprise Solution Consultant as needed
KNOWLEDGE & SKILLS REQUIRED:
- Advanced understanding of wireless service providers technologies and processes
- Proficient knowledge and utilization of Sage, MAS200 and Microsoft Suite
- A forward-thinking person with critical thinking skills who considers achievement of future results when determining approach or recommending actions.
- A “can do” team player that is passionate about the business and has a strong desire to continuously improve performance and service.
- Highly effective written and verbal communication skills
- Demonstrates sound judgment in dealing with customer issues and deciding among multiple priorities
- Creative problem solving
- Highly organized and disciplined thinker
- Ability to quickly build rapport and encourage effective working relationships among team.
- Basic understanding of WiFi technology
EDUCATION:
1+ years experience as CSG Project Coordinator
College degree preferred
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