Warranty & Maintenance Options
Warranty Overview
CSI offers a standard one year warranty from defects in material and installation. CSI may at any time exclude from this Agreement any Hardware or Software which (1) has been modified, repaired or serviced by anyone other than CSI’s service staff without the prior written approval of CSI, (2) has been subjected to unusual physical or electrical stress, whether such stress results from accident, neglect, misuse, lightning, failure of electrical power, air conditioning, humidity control, transportation, the making of specification or configuration changes requested by Customer, or any other cause other than ordinary use, and whether or not such stress is the fault of the Customer, (3) has been purchased from another Vendor and is networked, linked, attached or otherwise intended to work with the System or (4) has been moved from the place of installation. When the system has been improperly modified, repaired, stressed, used or moved as described above, CSI may, at its option and subject to the approval of the Customer, perform such corrective work, including any repairs, replacements and adjustments, as are in Vendor’s opinion necessary to restore the System to the condition it would have been in if subjected only to normal wear and tear at the Customer’s expense.
Extended Maintenace Options
CSI offers three levels of extended maintenance options available for purchase at the time of the initial installation. For detailed information, including pricing, please review the Maintenance Service Agreement.
View complete Maintenance Service Agreement - Click here.
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